1. Nature of Service & Independent CareGiver Framework

Citywide 24×7 Home Health Care LLP operates as a technologically driven digital platform, deployment network, and logistical aggregator that bridges the gap between independent specialized health caregivers, certified home nurses, licensed physiotherapists, non-clinical patient attendants, and clinical aides ("CareGivers") and the residential consumers requiring specific healthcare assistances. You distinctly recognize that the actual physical or clinical service is rendered explicitly by these independent third-party CareGivers, and not directly by the administrative apparatus of the Company itself.

The Company executes thorough, comprehensive, and structural independent background verification exercises across our pool of registered CareGivers. This screening encompasses validation of stated historical medical certifications, training histories, legal reference mappings, and basic identity cross-matching via qualified third-party investigative agencies. However, due to the fluidities of personal backgrounds, changing civil standings, and unexpected independent professional actions, the Company cannot guarantee the continuing individual moral absolute correctness or error-free psychological standing of any specific personnel assigned over time.

While the administrative team strives diligently to assign personnel matching your personal or contextual preferences (including gender criteria, operational language alignments, or specialized shift experience history), the Company explicitly reserves the absolute sovereign right to deploy, substitute, reassign, or alter any assigned CareGiver as it logically deems fit to maintain operational balance or clinical consistency. We do not explicitly guarantee that the identical CareGiver will remain stationed at your premises across all consecutive calendar days of a contract, and we retain the legal authority to substitute staff without any formal prior written notice to ensure service continuity.

2. Customer Responsibility, Clinical Risks & Liability Waiver

You, acting responsibly as the primary Client or as the authorized Legal Guardian on behalf of the designated Patient, request Citywide 24×7 Home Health Care LLP to facilitate CareGiver deployment to your domestic residence or any alternate physical locale formally agreed upon with our staff. You explicitly warrant, verify, and declare that the specific home care, nursing assistance, or physical therapy plan requested has been actively advised, mapped, and authorized by a legally recognized, licensed medical practitioner. You assume total responsibility for requesting this care profile and bear all underlying medical risks associated with its domestic implementation.

You explicitly understand, internalize, and accept that the domestic administration of clinical nursing, rehabilitation actions, or personal healthcare assistances carries significant internal risks of procedural failure, structural unexpected side effects, biological human errors, or deep clinical adjustments which can result in severe health complications, permanent physiological disabilities, or unpredictable mortality. Citywide 24×7 Home Health Care LLP does not guarantee, imply, promise, or predict any definitive recovery timeline, biological improvement, or successful clinical outcome resulting from the care services facilitated through our network.

3. Staff Protection & Safe Environment Policy

The Client and the associated household members are strictly bound to establish, ensure, and maintain an entirely safe, respectful, clean, and highly professional environment for our CareGivers to discharge their clinical and personal duties. Citywide 24×7 Home Health Care LLP operates a zero-tolerance policy against any physical, verbal, psychological, structural, economic, or sexual harassment, intimidation, or abuse directed at our staff by the patient, family relatives, domestic helpers, or visiting guests.

Our CareGivers are strictly certified, trained, and deployed exclusively for targeted medical and basic personal assistive care. They are not under any circumstances to be utilized as general domestic house help, general kitchen cooks, or property caretakers. They are strictly prohibited from engaging in household cleaning, utensil washing, external grocery errands, or manual labor unrelated to the direct physical support of the designated Patient. Forcing a CareGiver to engage in non-clinical domestic labor represents a structural material breach of this agreement.

In the event that our CareGiver reports an unsafe, unhygienic, hostile, or abusive environmental condition, the Company reserves the absolute, unhindered right to immediately terminate the contract and instantly withdraw all personnel from the premises without any prior notice. In such circumstances, the Company will be completely absolved of any refund obligations, and appropriate civil or criminal legal proceedings under the Indian Penal Code and active labor regulations may be initiated against the offending parties.

4. Critical Care Limitations & Emergency Protocol

Citywide 24×7 Home Health Care LLP specializes exclusively in assistive home care, post-operative step-down support, and rehabilitative nursing. **Our services are not under any circumstances an alternative or replacement for intensive hospital critical care, specialized emergency room interventions, or complex ICU settings.** The Company does not own, run, or operate emergency medical ambulance services, nor do we offer active life-support setups within domestic parameters.

In the event of an acute, sudden, or critical medical emergency or physiological deterioration of the Patient during the shift hours, our CareGiver's operational mandate is to immediately contact the primary family members, registered emergency contacts, or the designated Legal Guardian. If an immediate medical crisis arises and the family remains completely unreachable or delayed, the CareGiver is authorized by your execution of these terms to seek immediate emergency treatment or formal admission at the closest local municipal or private hospital infrastructure.

The Client completely agrees to directly bear and settle all logistical, medical, and financial charges arising from such emergency treatments, rapid hospital transfers, physician consulting premiums, or emergency room expenses. Managing, coordinating, securing, and paying for rapid emergency vehicular transportation (ambulances) and handling administrative hospital admissions remains entirely the legal and financial responsibility of the Client or their family unit.

5. Digital Data, Privacy & Website Ownership

The operational elements, textual graphics, visual layouts, technical source code, search engine optimization metadata, and proprietary designs of this website are entirely owned by or licensed directly to Citywide 24×7 Home Health Care LLP. Any unapproved reproduction, copying, distribution, scraping, or utilization of these visual assets is completely prohibited under Indian and International Copyright and Intellectual Property laws.

This digital platform is constructed to securely gather, evaluate, and store specific personal, demographic, contact, and clinical medical records of the Client and Patient (such as clinical diagnoses, physical weight parameters, laboratory values, and prescriptions). You explicitly grant the Company the legal right to collect, store, handle, and share this vital data with medical professionals, specialized physicians, sub-contracted partners, or healthcare affiliates involved in your direct clinical care map. The Company pledges to execute this data processing without revealing the patient's identity to any unaligned commercial entities.

While we use modern cyber-security protocols to safeguard your personal metrics, the Company will not be held legally liable or financially responsible for any malicious interception, unauthorized digital duplication, data leakages, or subsequent misuse of Patient data by rogue independent CareGivers, external cyber criminals, or third-party digital affiliates breaching our standard security structures.

6. Telehealth & Communication Consent

Virtual consultations, telemedicine reviews, and video-based clinical guidance sessions are dependent upon internet architectures, local telecom tower stability, and third-party software platforms. You understand and accept that unexpected technical delays, packet losses, drop-outs, or absolute communication failures may interrupt telehealth interactions. In any such instance where low bandwidth restricts video streams, the consultation will proceed via voice call, which you agree shall count as a valid medical consultation session.

By engaging with our platform or scheduling care setups, you on behalf of your entire household explicitly consent to receive automated transactional, clinical, operational, and promotional alerts in the form of phone calls, interactive WhatsApp updates, email newsletters, special localized health offers, and SMS messages from both the administrative billing teams of the Company and the distinct CareGivers assigned to your case.

7. Payments, Packages & Financial Terms

All customized home care services, localized nursing assistances, medical rehabilitation programs, and continuous caretaker deployments facilitated by our company operate strictly on a **100% upfront advance payment model**. The required fees matching your chosen care plan or weekly/monthly contract block must be completely settled before a CareGiver is dispatched or permitted to cross your residential thresholds. The Company reserves the absolute right to pause, cancel, or terminate an active shift immediately if a pending financial billing demand is not paid upon being raised.

You explicitly acknowledge that our fee structures are calculated strictly on the basis of professional time allocated, labor hours scheduled, and deployment complexities managed. **Payments made to the Company are entirely independent of the physiological outcome, medical recovery speed, or clinical state of the Patient.** No client has the right to withhold, delay, discount, or deduct payments based on perceived lack of medical recovery or personal dissatisfaction with clinical progressions.

All listed service fees are exclusive of statutory government charges. Applicable Goods and Services Tax (GST) will be added to every invoice issued by the Company. Any expenses relating to medical consumables (including but not limited to syringes, surgical gloves, protective face masks, specialized wound dressings, and sanitary materials) or CareGiver transport premiums for travel requested outside standard municipal limits of Mumbai must be cleared directly by the Client over and above the base service charge. Payments via cheques that fail or bounce due to insufficient funds or signatures will attract an immediate administrative penalty fee of **₹250 per instance**.

8. Cancellation & Refund Rules

Service contracts can be terminated or canceled by either party by providing a clear, mandatory written notice period as defined in your specific service plan documentation. For all standard home care and non-critical attendant deployments, a strict **minimum notice period of 48 hours** is mandatory. Failure to provide this 48-hour window prior to halting a service will result in the forfeiture of fee balances equivalent to 2 full days of service from your advance deposit.

If a long-term package contract is canceled prematurely by the Client, any discounted rates applied during the initial sign-up will be completely voided, and the consumed days of service will be re-calculated based on our standard, non-discounted daily rates before processing any residual balances.

Approved refunds are processed exclusively through the original payment mode used at the initial time of purchase (such as credit card, debit card, or net banking links). **The Company strictly maintains that no refunds will be given in physical cash, nor will any balances be sent to third-party bank accounts not matching the original customer's registered profile.** All verified refunds will take between **10 to 15 business days** to hit your account post formal validation. For NEFT settlements, the Client is responsible for sharing accurate account numbers and IFSC metadata. The Company remains free of any liability for funds lost due to incorrect details provided by the Client.

9. Medical Equipment Sale & Rental Policy

Any medical equipment (such as oxygen concentrators, hospital beds, CPAP/BiPAP machines, mobility aids, or monitoring systems) rented from our catalog is covered under a strict **non-transferable single-address agreement**. Rented machinery must be used exclusively for the designated patient at the original delivery address. Shifting equipment to any alternate physical address without explicit written clearance from our biomedical engineering team is a violation of this agreement.

All rental machinery carries a **mandatory minimum rental contract duration of 2 weeks (14 days)**. If the client returns a machine early for any reason (including hospital admission or patient demise), the rental fee will still be assessed for the full 2-week period, and no pro-rata refunds will be computed. To extend a rental cycle, you must notify us **48 hours prior** to contract expiration and clear the advance rental fee for the upcoming cycle block.

Regarding local logistics across the Mumbai Metropolitan Region: The Client is responsible for securing all society, building, or gated-community clearance documentation for commercial delivery vehicles prior to our team's arrival. Furthermore, given the structural design of many residential buildings in Mumbai which lack functional passenger lifts, **additional manual labor charges per floor** will be levied if bulky equipment must be carried up stairs. This fee will be collected directly at the time of delivery based on weight and floor level.

Rented devices must be returned in clean, sanitarily acceptable conditions, free of heavy external dirt. Any missing structural parts, damaged outer housings, or lost original cardboard packaging boxes will result in corresponding financial deductions from your refundable security deposit. For strict clinical hygiene and cross-infection safety parameters, opened consumables like oxygen masks, nasal cannulas, specialized tubings, or suction catheters are **completely non-returnable and non-refundable** under any medical circumstances.

10. Absolute Limitation of Liability

To the maximum extent permitted by applicable Indian jurisprudence, in no event shall Citywide 24×7 Home Health Care LLP, its designated corporate partners, administrative directors, employees, or operational sub-contractors be held liable for any special, accidental, indirect, punitive, or consequential damages whatsoever. This waiver covers loss of profits, loss of personal data, residential property breakages, mental agony, or physical disruptions arising out of or in any way connected to the use or inability to use our services or medical equipment.

11. Termination, Governing Law & Dispute Venue

The Company reserves the unilateral authority to immediately terminate active services, withdraw staff, or ban digital website access at any point if the Client is found breaching any operational guidelines outlined within these Terms. These structural Terms of Use shall be governed by, interpreted, and construed exclusively in accordance with the substantive federal and state laws of the Republic of India.

Any legal conflict, operational dispute, contractual disagreement, or statutory lawsuit arising out of or directly connecting to our home healthcare offerings, billing workflows, or digital platforms shall be filed and adjudicated exclusively within the appropriate legal **courts located in Mumbai, Maharashtra, India** only. Users accessing this site from alternate geographic locations do so at their own volition and are responsible for local statutory compliances.